Openings >> Guest Services Representative
Guest Services Representative
Title:Guest Services Representative
Job Type:Part Time
Work Shift:N/A
Guest Services Representative
(Part Time - Foundation)
A. Mission and Scope
The purpose of this position is to provide prompt, courteous and professional service to guests, trainees, and employees in a manner that reflects the Mission, Vision and Spirit of the USSRC.
B. Qualifications
Education: High School or G.E.D. desired.  Must be at least 18 years old.
Experience: Some experience working with the public strongly desired.  Must have excellent verbal and written communication skills. 3-6 months experience handling cash and operating a cash register in a guest service environment preferred.  Must be guest service driven & willing to put the Center’s guests first.
 Must be able to use a 101 keyboard and possess knowledge Windows based operating systems and be able to quickly learn & master other ticket software. Must have functional knowledge of office equipment such as printer and electronic account verification systems.
Requires day and evening shifts and must be able to work weekends.
C. Physical Requirements of the Position
This position has the following special requirements:
  • Standing for long periods of time (4-6 hrs.) or for duration of shift assisting guests. Operating ticket desk and cash register.
  • Bending, kneeling, reaching to store & retrieve supplies, assist guests and lift up to 40lbs waist high.
  • Talking and hearing to communicate with supervisor, guests, co-workers and trainees.
D. General Requirements
  1. Willingness to be open to learning and growing
  2. Interpersonal skills to work as an integral part of a team
  3. Must possess a valid driver’s license & appropriate references
  4. Appropriate interpersonal/personal boundaries
  5. At least 16 years of age
  6. Maturity of judgment and behavior
  7. Accepts full responsibility of their actions and how these may affect others
  8. Adherence and participation in the Center’s Safety Program
E. Professional Standards
  1. Understands and follows all policies & procedures
  2. Maintains high standards for work areas and appearance, presents one’s self in a highly professional manner to others and understands that honesty & ethics are essential
  3. Ensures that excellent guest service is maintained with each guest
  4. Maintains a positive attitude toward the position & the company and appreciates that promptness and attendance at work is a part of sustaining a professional relationship
F. Teamwork Standards
  1. Takes an interest and initiative in the development of the Department’s team.
  2. Maintains pleasant and professional relationship with co-workers & assists as needed.
  3. Remains positive about the team and facilitates an optimistic approach to resolution of issues.                                                                                 
  4. Maintains productive, effective, and professional relationships with all departments.
H.  Position Duties
Guest Services​​
  1. Process admission accommodations for daily guests in an accurate and timely manner ensuring that guests receive quality and professional service.
  2. Meet or exceed the expectations of the Guest Services Manager for the accuracy and security of cash transactions.
  3. Meet or exceed the expectations of the Guest Services Manager and the Membership Coordinator for achieving daily, weekly and monthly individual and team membership goals.
  4. Ensure that the ticket desk is opened and closed in accordance with the museum operating hours.
  5. Ensure that kennels, strollers and wheel chairs are well maintained, in proper working condition, and secured at the end of the business day.
  6. Respond to, and whenever possible, resolve guest’s questions and complaints promptly and in a manner that reflects the Mission, Vision, and spirit of the USSRC.
  7. Meet or exceed the expectations of the Guest Services Manager for the accurate and timely completion of related tasks and assignments.
  8. Meet or exceed the expectations of the Guest Services Manager for providing guests with a quality museum experience, including exemplary operation of all museum simulators.
  9. Maintain a tidy work environment at the ticket desk, e.g. removal of trash, filling and organizing of sales brochures.
  10. Other duties as assigned, e.g. mascots.
The above duties reflect the general responsibilities necessary to describe the principal work functions of the job, and shall not be considered as a detailed description of all work requirements that may be in the position.
Employee is responsible for working in a safe manner and keeping his/her workplace safe.

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