Openings >> Daily Group Coordinator
Daily Group Coordinator
Summary
Title:Daily Group Coordinator
ID:448
Department:MUSEUM OPERATIONS
Job Type:Full Time
Work Shift:N/A
Description

SC BRAND

Daily Group Coordinator

 

A. Mission and Scope

The purpose of this position is to ensure the facilitation of daily museum groups reflect the Mission, Vision, and Spirit of the USSRC and ensure high-quality customer service standards are met or exceeded for all guests and employees in all areas of responsibility.

B. Qualifications

Education: BS Degree in Business, Communication, Marketing-PR, Education, or closely related field or equivalent work experience in a closely related field.

 

Experience: Minimum of 2 years closely related work experience in a customer service environment with 1 year at the managerial/supervisory level OR an equivalent combination of experience and education in a similar environment. Must possess excellent verbal and written communication skills to interact effectively with guests and employees.

 

Behavorial and Performance Skills: Candidate must be organized, dependable, team-focused, and flexible.

 

Computer Experience: Must be able to use 101 key keyboard, computer knowledge must include but should not be limited to Microsoft Word, Microsoft Excel, Microsoft PowerPoint.

 

C. Physical Requirements of the Position

This position has the following special requirements:

  • Walking, climbing (stairs) to/from other buildings to access other departments and to oversee, observe and interact with guests and employees.
  • Standing to address guest issues or assist staff in assigned areas.
  • Sitting for long periods of time (4-6 hrs).
  • Carrying, lifting items and supplies up to 20 lbs. shoulder high.
  • Bending, kneeling, reaching to operate simulators and retrieve supplies.
  • Sight, reading, wrist movements, feeling to operate computer terminal, cash register, etc.
  • Talking, hearing to instruct employees and assist guests in person and over the telephone.

This position involves working in both a climate controlled office environment and outside where exposed to various weather conditions and changing temperatures. This position deals extensively with the public and employees throughout the organization.

 

D. General Requirements
  1. Willingness to be open to learning and growing
  2. Interpersonal skills to work as an integral part of a team
  3. Appropriate interpersonal/personal boundaries
  4. Maturity of judgment and behavior
  5. Accepts full responsibility of their actions and how these may affect others

 

E. Professional Standards
  1. Understands and follows all policies & procedures
  2. Maintains high standards for work areas and appearance, presents self in a highly professional manner to others and understands that honesty & ethics are essential
  3. Ensures that excellent customer service is maintained with each customer
  4. Maintains a positive attitude toward the position, the company and co-workers
  5. Appreciates that promptness and attendance at work is a part of sustaining a professional relationship with the company

 

F. Teamwork Standards
        1. Takes an interest and initiative in the development of the Department’s team
        2. Maintains pleasant and professional relationship with co-workers & assists as needed
        3. Remains positive about the team and facilitates an optimistic approach to resolution of issues
        4. Maintains productive, effective and professional relationships with all departments

 

G. Supervisory Standards
  1. Adheres to organizational policies and applicable laws
  2. Instructs, coaches and encourages staff to support by action and example the mission and vision of the Center
  3. Demonstrates good judgment within supervision of staff
  4. Serves as an effective role model to staff by demonstrating exemplary work ethic
 
H. Position Duties

1. Daily Group

a. Ensure that reservations are entered correctly and match the schedule assigned to each group.

b. Ensure that confirmation calls are made in a timely manner, correct information is

gathered and respond to reservation adjustments accordingly.

c. Organize and process Group Check In with a sense of urgency and an organized manner ensuring all necessary items are ready and available to group chaperones.

d. Proficiency in POS Ticketing Systems and Microsoft Office.

e. Ensure that all daily group programs are properly coordinated with appropriate departments to ensure highest customer satisfaction possible.

2. Guest Services

  1. Ensure that high guest service standards are enforced for Ticket desk and Lobby, and that they are conducted in a professional, courteous manner that reflects the Mission, Vision, and Spirit of the USSRC.
  2. Adheres to all USSRC cash handling policies.
  3. Process admission accommodations for daily guests in an accurate and timely manner ensuring that guests receive quality and professional service.
  4. Respond to and, whenever possible, resolve guests’ questions and complaints promptly and in a manner that reflects the Mission and Spirit of the USSRC. This may be accomplished in person, over the telephone, any form of written communication, etc. as long as it is completed in a timely and customer friendly manner.
  5. Comply with USSRC safety procedures to ensure safety of guests and employees.
  6. Meet or exceed the expectations of the Museum Operations Manager and the Guest Services Manager for the accurate and timely completion of related tasks and assignments.

 

 

The above duties reflect the general responsibilities necessary to describe the principal work functions of the job, and shall not be considered as a detailed description of all work requirements that may be in the position.

Employee is responsible for working in a safe manner

and keeping his/her workplace safe.

This opening is closed and is no longer accepting applications
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